You are welcome to exchange or refund your purchases, in accordance with our refund policy below. Returns must strictly be requested within 7 days of receiving your goods. We kindly ask that customers access the suitability of their ordered item(s) immediately upon receipt where possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags still in tact. Please take extra care to not mark the garments. We reserve the right to refuse returned items that are stained with make-up, for example.
Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.
Please note that discounted/sale items a non-returnable. Pre-ordered items may only be returned for an exchange or credit note in the form of an e-Gift Cards.
Please note that all ordered items are dispatched with our Return Tags. Each tag is marked with a unique identification number. Upon dispatch of an order we note each unique number against orders. This is our way of identifiying which products have been sent and returned to us. We kindly as that customers take note of their items unique identification numbers should they wish to return them.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 days, however this depends on your bank.
If you have made a return and are yet to receive a refund, contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once a pre-order is made it cannot be cancelled or modified prior to dispatch of the goods. Pre-ordered garments are put into production as soon as they are ordered.
Upon receiving your pre-ordered item(s) you have the option to return it for an exchanged item or for a credit note/gift card. We do not accept returns for refund on pre-ordered items.
If you need to exchange an item, send us an email at firstname.lastname@example.org and send your item to:
TGML, UNIT 26 WEDGWOOD GATE, PIN GREEN INDUSTRIAL ESTATE, STEVENAGE, HERTFORDSHIRE, SG1 4SU.
We kindly ask that customer use a return postage service that is fully traceable and insured. We will not be held accountable for lost parcels. It is helpful if customers keep a record of the tracking number for the returned parcel.
To return your product, you should mail your product(s) to:
TGML, UNIT 26 WEDGWOOD GATE, PIN GREEN INDUSTRIAL ESTATE, STEVENAGE, HEARTFORDSHIRE, SG1 4SU.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 20.00 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We are not able to guarantee that we will receive your returned item.