You are welcome to return your purchases, in accordance with our returns policy. Returns must be sent back to us within 21 days of receiving your goods. There is no need to email us to make a return, please simply follow the instructions below.
We kindly ask that customers access the suitability of their ordered item(s) immediately upon receiving their order. Please try on and look over the product in detail to determine the suitability before removing the tags. Removal of the Return Tags marks the acceptance of the item; it may not be returned after removal of the Return Tags.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags still in tact. Please take extra care to not mark the garments. We reserve the right to refuse returned items that are stained with make-up, for example.
Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.
Please note that discounted (including orders that have been purchased with a discount code), sale items and pre-order items are non-refundable. However these items may be returned for store credit in the form of an e-Gift Card.
Please note that all ordered items are dispatched with a unique Return Tag. Each tag is marked with a unique identification number. Upon dispatch of an order we make a record of each unique number. This is our way of identifiying which products have been sent and returned to us from which customer under investigation. We kindly ask that customers take note of their items unique identification numbers should they wish to return them.
To complete your return, we require a copy of the invoice or receipt or proof of purchase. We also ask that customers include a short message detailing the reason for the return.
REFUNDS AND STORE CREDIT
Once your return is received, processed and inspected, we will send you an email to notify you that we have received your returned item. The email will notify you of the approval or rejection of your refund and/or be notification of your store credit should you be returning a preordered item. Please note that this processing of a returned order may take up to 10 working days during busy periods.
If your return is approved, your store credit or refund will be processed. For a refund, the funds will automatically be applied to your credit card or original method of payment, and it will hit usually within 7 days, however this depends on your bank. For SLNGHR store credit an electronic Gift Card will be emailed to you.
If you have made a return and are yet to receive a refund/ store credit, contact your credit card company or bank, as it may take some time before your refund is officially posted.
If 7 working days has passed since we took delivery of your return and you are yet to receive notification of a return, please contact us at firstname.lastname@example.org.
Only regular priced items that have not been discounted in any way may be refunded, unfortunately sale items cannot be refunded. However these items may be returned for store credit in the form of a SLNGHR e-Gift Card.
Once a pre-order is made it cannot be cancelled or modified prior to dispatch of the goods. Pre-ordered garments are put into production as soon as they are ordered.
Upon receiving your pre-ordered item(s) you have the option to return it for SLNGHR store credit/ gift card. We do not accept returns for refund on pre-ordered items.
The customer is fully responsible for ensuring returned items get to us. The customer is responsible for paying for all associated shipping costs for a return. The initial shipping costs paid and return shipping costs are non-refundable.
We advise using a postage service that is fully traceable and insured; without this type of postal service there is no guarantee that we will receive your returned item. We will not be held responsible for lost post. To make the process as smooth as possible we recommend emailing us the tracking details of your returned order as soon as the return is made. The customer should include a simple cover note detailing your refund or credit note request along with a reason for the return if you would be so kind.
Customers should return orders to the address below:
FAO: TGML C/O SLNGHR, UNIT 26 WEDGWOOD GATE, PIN GREEN INDUSTRIAL ESTATE, STEVENAGE, HERTFORDSHIRE, SG1 4SU.
The customer should include a simple cover note detailing your refund or credit note request along with a reason for the return if you would be so kind.